We created VivaBenefits after seeing HR become the default desk for benefits questions.

Routine questions receive the same HR attention as complex ones. Asking whether dental cleanings are covered can take as much back-and-forth as asking how to manage a dependent's coverage after divorce. Both arrive in one inbox and demand repeated replies.

VivaBenefits takes on routine questions, leaving HR to handle decisions that need human judgment. The aim is not to automate HR. It is to protect judgment work from being crowded out by questions a properly configured agent can answer consistently.

We began with mid-size companies because the gap is clearest there. A 250-person company has less HR capacity than a 2,500-person company, yet benefits questions become similarly complex during open enrollment. VivaBenefits works in that gap.