For HR Teams
Two HR staff. Four hundred employees. No enrollment crush.
VivaBenefits helps HR teams answer questions, not merely route them.
The Real Cost
The real cost of open enrollment
Across the six-week open enrollment window, a two-person HR team at a 200-person company typically handles 300 to 400 benefits questions. Most concern plan basics employees could find themselves, if they knew where to look.
~40%
HR tickets: plan basics
Around ~40% of open enrollment tickets cover deductibles, coverage tiers, or FSA eligibility, rather than matters needing HR judgment.
15 min
HR time per question: 15 min
Each answer may mean finding plan documents, checking a section, and tailoring an accurate reply. Routine questions still take 15 min.
No log
No log for verbal answers
Direct HR answers depend on the person asked and the words used. That inconsistency creates a compliance risk teams still manage informally.
Before and After
Open enrollment, reworked
Before VivaBenefits
- Enrollment fills the HR inbox
- Answers depend on who employees ask
- No record of what was said or when
- Repeat questions consume enrollment weeks
- Claims mean follow-up and paperwork
After VivaBenefits
- Plan-specific answers, no HR email needed
- Plan documents give everyone one accurate answer
- HR can review the full log for compliance
- HR handles exceptions and judgment calls
- Claims filed for employees automatically
From HR Teams in Our Pilot
What participants said
"I no longer dread enrollment."
HR Manager, professional services firm, 210 employees. In three weeks of pilot use during enrollment, the team handled fewer than 15 direct benefits questions in total, versus over 200 the prior year.
"Now we can see what we told people."
HR Director, healthcare staffing company, 340 employees. The log gave their compliance team visibility they had never had before, without adding HR process overhead.
Get Started
Pilot with us
We configure VivaBenefits with your carrier and plan year, working directly with HR. No sales cycle. No enterprise demo script.